How to Setup Email on iOS Devices?

What is iOS

iOS is Apple's mobile operating system used to run the iPhone, iPad, iPod Touch and iPad Mini devices, etc.

 

Requirements:

Before users can setup their email account on their iOS Device users must set up their Smartermail email account. For more information about how to create and migrate a Smartermail email account, please see the following links:  

How to Create Additional User Accounts in Smartermail?

How Can I Migrate My Email to Smartermail?


Steps to setting up an Email Account on iOS Devices:

  1. Select Settings
  2. Select Mail, Contacts, Calendars
  3. Select Add Mail Account
  4. Select Other
  5. The New Account Information Window will appear, where:
    • Name: Type the name of your Account
    • Email: Type your Email that you use to login to Smartermail
    • Password: Type your password that you use to login to Smartermail
    • Then select Next.
  6. In the next window you have to configure an INCOMING MAIL SERVER

    • Select IMAP because you are checking email on a mobile device in addition to a desktop. We strongly suggest using IMAP over POP. For more information about the difference between IMAP and POP please look at What is the difference between POP vs IMAP port?
    • Host Name: Please type mail.pencilneck.ca
    • User Name: Type your email address that you used to login to Smartermail. For example: name@yourdomain.com  
    • Password:  Type your password that you use to login to Smartermail
    • Finally select Next.
  7.  In the next window you have to configure an OUTGOING MAIL SERVER
    • Host Name: Please type mail.pencilneck.ca
    • User Name: Type your email address that you used to login to Smartermail. For example: name@yourdomain.com  
    • Password: Type your password that you use to login to Smartermail
    • Then select Next.
  8. Cannot Verify Server Identity pop-up window will appear, select Continue
  9. Finally you have successfully set up your Email on an iOS Device

    If you want to store: sent, drafts, and trash email folders on the server follow the next steps:
    1. Select Settings and then select Mail, Contacts, Calendars
    2. Choose your email account
    3. Select Advanced
    4. Under MAILBOX BEHAVIORS choose the mailbox you wish to configure
    5. Select the folder on the server you wish to save the email in.
    6. Repeat the above steps for any other folders you wish to store ON THE SERVER

Note:

If for any reason you can not send, or receive emails successfully make sure that: 

  1. User, Server, and Login information has been entered correctly
  2. You have created your email account in Smartermail before you set up your iOS Device account
  3. The DNS has been successfully changed

If you need assistance changing your DNS please submit a ticket.

 

 

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