Knowledgebase

How to Setup Mail on BlackBerry?

Requirements:

In order to receive email on a BlackBerry you must subscribe to BlackBerry's email service through your wireless provider.

Before you can create your BlackBerry email account you must set up your Smartermail email account. For more information about how to create and migrate a Smartermail email account, please see the following links:  

How to Create Additional User Accounts in Smartermail?

How Can I Migrate My Email to Smartermail?

 

Steps to Setting up Smartermail in BlackBerry 6 or 7 OS:

1. Select Setup icon on the home screen
2. Select Email Accounts
3. Select Internet Mail Account
4. Select Other
5. Follow the phone's prompts to complete the setup.

For Incoming and Outgoing Mail Servers, please type mail.pencilneck.ca. You will need to agree to the BlackBerry email service Terms and Conditions and provide the email address and password for your preferred Agency Grade Hosting email account.

Setting Up Email for the BlackBerry v5 OS : 

1. Select Setup icon on the home screen
2. Select Setup Wizard
3. Select I want to create or add an email address from Email Setup screen
4. Select Other
5. Follow the phone's prompts to complete the setup.

For Incoming and Outgoing Mail Server, please type mail.pencilneck.ca . You will need to agree to the BlackBerry email service Terms and Conditions and provide the email address and password for your preferred Agency Grade Hosting email account.

Note:

If for any reason you can’t send or receive emails successfully, make sure that:

1. You have BlackBerry's email service active
2. User, Server, and Login information has been entered correctly
3. You have created your email account in Smartermail before you set up your BlacBerry account
4. The DNS has been successfully changed

If you need assistance changing your DNS please look at How do I make DNS changes ?

Due to the large number of models Blackberry offers, you can find more information for a specific model in the following link:

http://ca.blackberry.com/support/apps-and-software/email-setup-and-integration.html

 

 

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